Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold by TIME+TIDE authentic?
Absolutely. Every timepiece in our collection is 100% authentic and comes with a manufacturer's warranty and original documentation.
How long does international shipping take?
We offer insured express shipping worldwide. Domestic orders typically arrive in 2-3 business days, while international deliveries take 5-7 business days.
What is your return policy for high-end watches?
We offer a 14-day return period for all unworn watches. The item must be returned in its original packaging with all protective seals and tags intact.
Do you offer financing options for larger purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to secure your dream watch today and pay over time.
Is my shipment insured during transit?
Yes, every order from TIME+TIDE is fully insured for its total value from the moment it leaves our boutique until it is signed for at your door.
Can I have my watch strap adjusted before delivery?
Certainly. If you provide your wrist measurement in the order notes, our master watchmakers will adjust the metal bracelet to fit you perfectly free of charge.